Find answers about your booking and journey. Our team is here when you need us.
What should I do if my flight is delayed?
We monitor the arrival details of the flight in your booking. Tell our office as soon as possible if your flight number, arrival date or airport changes, or if there is a significant delay. Our team will advise on arrangements and any additional charge for longer delays. Do not change your departure pickup time without office confirmation.
Check the meeting and pickup instructions in your confirmation email. For urgent help, call the numbers on your document in order; if one is unavailable, try the next.
