Batman Holidays · Customer Support Centre
How can we help you?
Pickup time, flight change, child seat or refund — send one request and our support team follows it from a single place.
- 24/7 Support
- Turkish and English support
- Tracked in one place
This form creates a support request. It does not automatically change reservations or process payments.
Is your transfer very soon?
If your pickup is less than 3 hours away, mark your request as urgent and fill in the form below. Your request is recorded for our support team.
- Add your reservation and flight number
- Tell us your terminal and exit gate
- Leave a phone number we can reach
Quick contact
Use our configured contact details or create a support request.
Look up a reservation number
The lookup shows a summary when your reference and registered contact details match.
Create a support request
Submitting the form saves a support request and gives you a reference number.
How support works
- 1
Send your request
Pick a topic and add a short description.
- 2
The support team reviews it
The request opens in one place and is sorted by topic and priority.
- 3
Human-approved reply
AI only prepares a draft; a support specialist always approves the reply.
Trust and privacy
Only what is needed
We ask for the contact and reservation details required to solve your request.
Human approval required
No automated sending; every message is approved by a support specialist.
One record, traceable process
Your request is stored with a reference number and its history stays visible.
24/7 Support
Support requests are accepted at any time. Requests with a transfer within 3 hours are prioritised as urgent; response times are not guaranteed.
24/7 Support
Frequently asked questions
The most common transfer support topics.