Batman Holidays is operated by BATMAN HOLİDAYS TURİZM SEYAHAT İNŞAAT İMALAT İTHALAT İHRACAT TİCARET LİMİTED ŞİRKETİ.
Address: Armutalan Mahallesi, Şehit Ahmet Benler Caddesi No: 40/A, Marmaris, Muğla, Türkiye.
TÜRSAB licence number: 12341
Tax office: Marmaris Vergi Dairesi Müdürlüğü · Tax number: 1501056774
Email: info@batmanholidays.com · Telephone / WhatsApp: +90 553 945 72 48
1. Scope and contracting party
These terms apply to private transfer services booked with Batman Holidays, operated by the company identified above. Your contract is with Batman Holidays, and Batman Holidays issues your invoice. Transfers may be carried out by our own fleet or authorised transport partners. Appointing a partner does not remove our contractual responsibilities to you.
2. Booking requests and confirmation
Submitting a booking form creates a request. An automatic acknowledgement is not confirmation. We check availability, journey details and pricing before expressly accepting your booking.
The person booking must be at least 18 and authorised to arrange the journey for the passengers included. Check your confirmation and report errors promptly.
Arrival and return journeys are separate services, even when booked together. Each has its own pickup instructions and cancellation deadline.
3. Information you provide
Provide accurate passenger numbers, dates, times, flight details where applicable, accommodation addresses and contact information. Notify us promptly of changes. Changes take effect only after we accept them.
If incorrect information requires a different route, vehicle or service, we will explain the proposed adjustment and any price difference before you accept it.
4. Prices and payment
The confirmed price covers the route, vehicle category and services stated in your confirmation. Selected extras and agreed additional charges are identified separately.
Available payment methods are those actually offered during booking or expressly agreed with us. These may include advance payment, a deposit with a remaining balance, or payment on arrival. The amount, currency and payment deadline are communicated before you commit. A deposit forms part of the total price.
Changes to route, vehicle, passenger numbers or services may affect the price. We will explain adjustments before you accept the change.
5. Pickup and flight changes
Follow the meeting instructions and be ready at the agreed location and time. Flight information, where supplied, helps us coordinate airport pickups. Contact us promptly if a flight is cancelled, diverted or significantly changed.
If you cannot find your driver, contact us immediately before arranging alternative transport.
The included waiting allowance and any additional waiting charges must be disclosed before booking. If you are absent and cannot be contacted, the vehicle may have to leave after that allowance.
Suggested departure pickup times are advisory. Allow enough time for your airline’s check-in and boarding requirements.
6. Changes
A hotel change within the same transfer region is free where it does not change the agreed vehicle or service requirements. A change to a different region may result in a price difference.
Other changes depend on availability and our acceptance. Notify us before your flight or scheduled pickup, as relevant, allowing reasonable time to arrange the change.
7. Cancellations, non-attendance and refunds
You may cancel without a cancellation fee by notifying us at least 24 hours before the confirmed pickup time for the affected journey. Payments attributable to an eligible cancelled service will be refunded.
Any charge for cancellation within 24 hours or failure to attend must follow a policy disclosed before acceptance of the booking and applicable consumer law.
Cancelling one journey does not automatically cancel other journeys. Identify which services you wish to cancel.
For payment-on-arrival bookings, we may request reconfirmation before travel. Reconfirmation does not remove cancellation rights.
Refunds normally use the original payment method where possible. We will notify you of the approved amount and processing arrangements. Your statutory refund rights remain unaffected.
8. Luggage, child seats and accessibility
Declare luggage and oversized items when booking. Everything must fit within the vehicle’s safe capacity. A larger vehicle may be needed and may change the price.
Request child seats in advance. Suitability, availability and any charge require confirmation. Children must use restraints required by applicable law.
Tell us beforehand about wheelchair use or assistance needs. A foldable wheelchair may travel in a standard vehicle if it fits safely and the passenger can transfer to a passenger seat. A passenger remaining in a wheelchair needs a suitable adapted vehicle, subject to separate availability and pricing.
Describe the practical assistance needed without sending unnecessary medical information.
9. Safety and belongings
Smoking is prohibited. Wear seat belts and follow reasonable safety instructions. We may refuse transport where behaviour creates a serious safety risk or involves unlawful conduct.
Check your belongings before leaving. Contact us promptly about lost property so we can assist with enquiries and return arrangements.
10. Disruption and responsibility
Traffic, severe weather and road restrictions can affect journey times. We will take reasonable steps to minimise disruption and inform you where possible.
In a breakdown, we will arrange suitable assistance or replacement transport as reasonably possible.
If we cannot provide a confirmed service, we will contact you about an alternative or appropriate refund. Nothing excludes or limits liability where doing so is prohibited by law, or removes mandatory consumer remedies.
11. Complaints and governing law
Report problems during the journey promptly so we can help. After travel, email your booking reference and details to info@batmanholidays.com.
Turkish law governs these terms, without limiting mandatory consumer protections or access to competent consumer authorities and courts that apply to you.
Future changes to these terms will not retrospectively reduce rights attached to an existing confirmed booking.