Batman Holidays is operated by BATMAN HOLİDAYS TURİZM SEYAHAT İNŞAAT İMALAT İTHALAT İHRACAT TİCARET LİMİTED ŞİRKETİ.
Address: Armutalan Mahallesi, Şehit Ahmet Benler Caddesi No: 40/A, Marmaris, Muğla, Türkiye.
TÜRSAB licence number: 12341
Tax office: Marmaris Vergi Dairesi Müdürlüğü · Tax number: 1501056774
Email: info@batmanholidays.com · Telephone / WhatsApp: +90 553 945 72 48
1. Controller and scope
The company identified in Company Details is the data controller. Contact: info@batmanholidays.com or the postal address above.
This policy covers information connected with our website, transfer enquiries, bookings and customer support.
2. Information collected and its sources
Depending on your interaction, information may include name, email, telephone, passenger numbers, journey dates and times, flight and accommodation details, pickup and destination addresses, correspondence, booking changes, billing information, payment status, transaction references and account information.
Technical information may include connection and security records and saved website preferences.
We collect information through website forms, accounts, email, telephone, WhatsApp and other channels you choose. Relevant booking information may also come from the person booking for you, authorised booking partners or the operator performing your journey.
For child seats we may need age or size information. Provide only necessary information. Do not send passwords, payment-card security codes or unnecessary identity or medical documents through ordinary messages.
3. Purposes and legal grounds
Enquiries, booking assessment, transfer arrangements, service communications and changes: where applicable, necessity for entering into or performing a contract.
Billing, accounting and legally required records: compliance with legal obligations.
Security, proportionate fraud prevention and service administration: applicable legal grounds, including legitimate interests where these do not override your fundamental rights.
Dispute handling and legal claims: necessity for establishing, exercising or protecting a right, where applicable.
Optional marketing and optional tracking requiring consent: your separate consent. Booking does not automatically subscribe you to marketing.
If assistance requires health or disability information, we must first provide appropriate additional information and establish a lawful basis for processing that information.
4. Recipients
Necessary information may be shared with authorised operators and drivers, hosting and software providers, communication and technical support providers, payment providers where used, accountants, legal advisers, and legally entitled authorities.
Access must be limited to the purpose. An operator may need your passenger name and route; contact details are shared only where necessary for the service with appropriate controls.
We do not sell personal information.
5. International processing
Some technology or communication providers may process information outside Türkiye. International transfers must satisfy applicable data protection requirements. Relevant recipient, destination and safeguard information must be provided where required.
Accepting booking terms is not blanket consent to international transfers.
6. Retention and security
Records are retained for the period required for the service, support, legal recordkeeping and legal claims. Duration depends on the record and applicable obligation. When lawful retention grounds end, information is deleted, destroyed or anonymised.
We apply technical and organisational safeguards appropriate to the risks, including access restrictions and controls over authorised users and providers. Absolute internet security cannot be guaranteed. Protect your credentials and report suspected unauthorised access.
7. Your rights
Subject to applicable law, you may learn whether your data is processed, request information, learn purposes and recipients, request correction and, where conditions are met, deletion or destruction and notification to recipients.
Applicable rights also include objections concerning adverse outcomes from solely automated analysis and remedies for unlawful processing.
Consent can be withdrawn without affecting lawful processing before withdrawal. Additional rights, such as restriction or portability, may apply where other data protection legislation applies to your circumstances.
Contact us for guidance on requests. Formal applications may require prescribed submission methods and proportionate identity verification. Do not send unnecessary identity documents. You may complain to the competent data protection authority.
8. Marketing, external services and changes
Withdraw marketing permission through the unsubscribe option or by contacting us. Necessary booking communications may continue.
External services have their own notices. Using optional external content is not required to book a transfer.
We may update this policy for service or legal changes and communicate material changes appropriately.