Batman Holidays is operated by BATMAN HOLİDAYS TURİZM SEYAHAT İNŞAAT İMALAT İTHALAT İHRACAT TİCARET LİMİTED ŞİRKETİ.
Address: Armutalan Mahallesi, Şehit Ahmet Benler Caddesi No: 40/A, Marmaris, Muğla, Türkiye.
TÜRSAB licence number: 12341
Tax office: Marmaris Vergi Dairesi Müdürlüğü · Tax number: 1501056774
Email: info@batmanholidays.com · Telephone / WhatsApp: +90 553 945 72 48
1. Scope
This policy applies to private transfers booked with Batman Holidays. It should be read together with our Terms & Conditions. Arrival and return journeys are separate services, each with its own cancellation deadline.
2. Free cancellation
You may cancel without a cancellation fee by notifying us at least 24 hours before the confirmed pickup time of the affected journey. Payments attributable to a service eligible for free cancellation will be refunded.
3. How to request cancellation
Contact info@batmanholidays.com or WhatsApp +90 553 945 72 48. Include your booking reference, lead passenger name and the journey you wish to cancel. For a return booking, specify whether you are cancelling one journey or both.
We will acknowledge your request. Keep a copy of your cancellation message. If you do not receive a response and pickup is approaching, contact us by telephone.
4. Cancellations within 24 hours and non-attendance
Any charge for cancellation within 24 hours or failure to attend must follow the conditions disclosed before your booking was accepted and applicable consumer law. No fixed percentage is introduced by this policy.
If you cannot locate your driver, contact us immediately before leaving or arranging alternative transport. Non-attendance will be assessed using the confirmed pickup details, the disclosed waiting allowance and reasonable contact attempts.
For payment-on-arrival bookings, we may request reconfirmation before travel. Reconfirmation does not remove your cancellation rights.
5. Booking changes
A hotel change within the same transfer region is free where it does not change the agreed vehicle or service requirements. A different region may result in a price difference.
Other changes depend on availability and our acceptance. Notify us before your flight or scheduled pickup, as relevant, allowing reasonable time to arrange the change.
Flight cancellation or diversion does not automatically cancel your transfer. Contact us promptly so we can assess a change or cancellation under the applicable conditions.
6. Refund arrangements
For an approved refund, we will confirm the amount and processing arrangements. Refunds normally use the original payment method where possible.
The time taken for funds to appear may depend on your bank or payment provider. We will not replace a refund with credit or a voucher without your agreement. Mandatory refund rights remain unaffected.
7. If we cannot provide the service
If Batman Holidays cannot provide a confirmed service, we will contact you about a suitable alternative or an appropriate refund. An alternative requiring a material change will be discussed with you.
Traffic or operational disruption will be assessed according to the circumstances. Nothing in this policy excludes mandatory remedies for a service that is not provided or is provided incorrectly.
8. Contact and complaints
Email info@batmanholidays.com or telephone / WhatsApp +90 553 945 72 48. Include your booking reference and relevant details.
This policy does not restrict your statutory consumer rights or access to competent consumer authorities and courts.